Our client, an innovative insurance company, was able to gain a growing number of customers by efficiently implementing an omni-channel sales approach. In order to meet the business
objectives of scaling while maintaining a high level of service with the same number of employees, they were looking for ways to efficiently review and evaluate the increasing number
With an in-house data lake, ZENAI has created the basis for an efficient, data-based customer segmentation in real-time. This enables the automation of optimal underwriting decisions
and ensures that the risk profile and the current risk data of each applicant is appropriately reflected.
The ZENAI solution provides our client's underwriting department with an automated, objective decision-making process and thus frees its staff from repetitive, labour-intensive tasks.
The time saved is used to handle more complex claims and manage their portfolio more proactively through achieved real-time visibility.
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